Return & Refund Policy

Hello. Cannot.

We're joking, of course. Woof woof.

Received a defective product or incorrect order?
Quickly contact us at woof@thepetsmafia.com within 2 days of your receipt of the product! Woof! Snap a photo or two as evidence to us meow!
Your order got damaged in transit? 
Woof! Give us a woof at woof@thepetsmafia.com within 2 days of your receipt of product, pronto! Provide us with the order number and shipping receipt. Should your product itself be intact but the product packaging is damaged, please submit a claim to the shipping carrier directly meow! 
Order lost in transit? 
In some rare cases your order can take longer to arrive. Although this is due to shipping conditions we do not directly control, we can offer you a full refund if your order is not delivered within 45 days since shipping. Woof!
Note: for faster shipping, some of your Items may arrive in multiple packages.
Missing order? 
In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly meow!
Want to change or cancel your order? 
Meow! Please consider your orders carefully. To minimize the time for you to get your product we process your orders as soon as possible. Therefore we are not able to allow for any changes or cancellations meow!

 

Please carefully inspect your shipments as soon as you receive them. We will only offer refunds, replacements or exchanges for defective or damaged products when requested within 2 days of your receipt of the product. 

Caution! Pets should be supervised when playing with toys. Immediately remove toy from pet if any part becomes loose or detached. Store out of pet's reach when not in use. Remove all packaging and dispose of properly, or retain in a safe place, as appropriate meow!

Items are not eligible for a refund due to size or measurement issues, if the shipped item is the same variant/size as you ordered. In case the size/variant issue is due to us, we accept exchange or refund requests.

Please note that our return policy does not include pets apparel and usage, which are final sale due to hygienic reasons. Also, any edible pets treat and consumables are not returnable.

Additional non-returnable items:
Gift cards
Health and personal care items
Items purchased on sale

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please do not send your purchase back to the manufacturer.

Woof! Any questions? Your friendly neighborhood pet expert is ready to help! Woof us at woof@thepetsmafia.com or via Contact Us page!