Frequently Asked Questions


Who do I email for general enquiries?

Woof! Please email us at Woof!

I got an email that my order has been dispatched, how can I track it?

You'll receive an email or SMS with your tracking information, which will allow you to see where your package is in transit. If you have any questions or want further information, please email us at Woof!

What else do I need to know about shipping?

Estimated time of delivery for metropolitan areas is usually faster than to rural or remote areas. Please note that delays to estimated shipping times may occur during peak holiday season.

Once your order has been dispatched, we will send you email updates about its progress so you know when to expect it. If you live in a remote area, your parcel may be forwarded to a local courier service. This will appear on your tracking as a delivery event.